FAQS - Frequent asked questions

Check the most frequently asked questions about orders, products, news and other information that may be of interest to you.

General questions

What is the status of my order?

If you have placed an order with Simon, contact the Sales Department to find out its status by calling 902 444 469

How long will it take for my order to be delivered?

If you want to know when you will receive your order, one of our assistants can help you. Contact the Sales Department on 902 444 469

How can I know whether a product is in stock?

If you’re a professional (distributor, installer, engineer, architect) or a Simon client and you want to know whether a product is available, contact the Sales Department on 902 444 469

Where can I purchase Simon products?

Simon products are sold through professional outlets, such as specialised electrical product distribution warehouses, for example.

Can I buy Simon products online?

We don’t have an online store. Simon products are sold through electrical product distributors. In all probability there will be a distributor near you.

I need a price quote on Simon products. How can I get one?

1 - If you’re a Simon client, please contact the Sales Department on 902 444 469. 2- If you’re a professional (distributor, installer, engineer, architect) and you want to buy or market Simon products, we have an extensive sales network. Please contact the sales representative for your area. For more information call 902 444 469 3- If you’re a private customer planning to remodel your home, we can help you to create smarter, more comfortable spaces that adapt to your needs. Contact our Projects Department on 902 109 700, or contact us here 4- If you’re outside Spain or Portugal, please call our Customer Service Department on (+34) 93 547 81 81 or contact us here

Are you interested in Simon indoor lighting products for a project?

If you have a project and you'd like a Simon professional to help you carry it out, please contact our Lighting Department.

If you'd like to know more about the Simon Group, you are a journalist or you'd like to work with us

Visit the corporate website of the Simon Group:

Would you like to visit our showroom?

Until further notice, our showrooms in Espacio Simon 100 and in the central offices of SIMON, both located in Barcelona, where we expose our products, will remain closed to the public. Sorry for the inconvenience it may cause. You can contact us here.

Does Simon partner with universities, schools or training centres?

At Simon we’re committed to the future, and how better than by supporting young people who are just starting out. Contact us and tell us what you need.

Do you have a service or product to offer us?

If you’re a company and you think your product or service might interest us, please contact us

Product questions

How can I obtain a product catalogue?

All our catalogues and prices are available at Downloads

I’m looking for a quality certificate. How can I obtain one?

If you need a quality certificate for a Simon product, go to the product section on our website. If you can’t find what you’re looking for, please contact us here

How can I request a Simon product sample?

If you’re an installer and you'd like some samples of a Simon series, please call us on 902 109 700 or contact us here

I need the technical data sheet of a Simon product. Where can I get this?

You can find data sheets for our products in the products section of our website. If you can’t find what you’re looking for, please contact us

Can I get high-resolution photos of Simon products for my online store?

Contact our Digital Marketing Department. They’ll be happy to help.

I have Simon switches in my home and I'd to replace them. Which series are compatible?

The Simon 27 mechanisms fit the 27 Play, 27 Neos, 27 Clasic and 27 Centralización frames. Therefore, they are compatible with each other. <br/>The Simon 75/77 mechanisms fit the Simon 82 Detail, 82, 88, 75 and 31 frames. So they are all compatible with each other.

How do I know what type of TV connection I need to install in my house?

There are three types of TV connections: single, intermediate and final. To learn more about how to install them:

What’s the difference between a switch and a push-button for blinds?

For the user's purposes, the difference is that with a push-button for blinds, to raise or lower them, you have to keep pressing the button down until the blinds are in the position you want. If you stop pressing, the blinds stop. <br/> With a switch for blinds, however, when you flip it, it stays in that position and the blinds go up or down to the end (or you can stop them at a point in between, if you move the switch to the intermediate position). <br/> Switches for blinds may or may not be fitted with a latching device. <br/> The latching device is a mechanical system that stops the raise or lower rocker from being pressed, which could burn out the motor. <br/> A switch without a latching device is normally used when the blinds have a slats feature that is turned on when the two buttons are pressed at once (installed systems).

What type of claw should be used for each mechanism?

There are three types of claws in our catalogue. We recommend looking in the e-catalogue to find the claw that best suits each mechanism.

Can I change the frames and/or cases on the 27 Play series?

The 27 Play offers the advantage of not having to change the entire frame when you want to give your home a different look. Thanks to the replaceable coloured cases, you can just clip them over the frame. There is no need to take anything apart. It’s like putting a dress on the frame. Why not take a look at the options available and try something new? You’ll be surprised.

What’s the difference between devices with a pilot light and those with an indicator light?

Devices with an indicator light are easy to find in the dark, such as the stair push-button switch. In other words, the viewer lights up when the switch is off. Devices with a pilot light indicate the charge status, such as the push-button for the boiler. In other words, the viewer only lights up when the switch is on.

What’s the difference between a USB charger and a USB connector?

A USB charger lets you charge devices (mobile phones, smartphones, tablets, etc.), whereas a USB connector is plugged in to share information stored on different devices (cameras, pen drives, etc.). On our products, we differentiate them with a symbol to show which is the USB charger (USB icon with a lightning bolt inside).

How should a K45 ofiblock be set up for a work station?

There is no default configuration. If you like, tell us your work station needs and we’ll help you with it. Send an email to here

How can I set up a 500 Cima box for a work station?

There are kits with default configurations based on the most common set-ups depending on the location of the box (floor, wall, etc.). We also have empty enclosures that you can customise to suit your needs.

What diameter hole do I need to drill in the wood to install a teleblock?

The hole diameter is 114 mm. You can check the table of dimensions for the K45 modules at the following link:

Is the 500 Cima series compatible with the Cima Series?

No, these series are not compatible with one another since their dimensions are different.

Where can I get a home automation user manual?

You can find the e-catalogue here and download the user manual for your product. Or if you prefer, write to us here

Can I control all the blinds in my home with a single push-button switch?

To centralise the control of your blinds, i.e. to be able to raise or lower all the blinds in your home at the same time, you need to consider several important aspects: <br/> - Whether the installation is in a new or a remodelled home <br/> - The number of blinds you want to control <br/> - Whether you want just one or several devices to raise and lower the blinds <br/> - The series you have in your home (27 Play, 82 Detail) <br/> Please direct any queries to our Technical Support Department by writing here

Can Simon light regulators be used with all types of bulbs: LED, low-wattage, etc.?

We have a wide range of regulators in all our series for all types of bulbs. We recommend checking the compatibility table included in our catalogue to find the most suitable regulator.

Documentation Questions

Where can I download the Simon general catalogue?

You can consult the general catalogue or download it by clicking on the button

Where can I consult Simon’s prices?

To consult our prices or download the price list, click on the button.

Where can I download the Simon Presto catalogue?

To see the Presto catalogue, please click on the button

Where can I download the Simon Indoor Lighting catalogue?

To consult or download the Indoor Lighting catalogue, please click on the button

Questions about USB Chargers

Can I replace a pre-installed socket outlet with a USB charger?

Replacing a socket outlet with a USB charger is very easy, since the same power cables are used. When installing a USB charger, you need to connect the phase and the neutral, and when installing a socket outlet with a USB charger, you need to connect the phase, the neutral and the ground.

Can I mount USB chargers at 127 V~?

The USB chargers are dual voltage and work from 100 to 240 V~ and 50/60 Hz.

How much energy do USB chargers consume on standby and how much can it cost per year?

Standby USB chargers consume approximately <100 mW. For example, if we have a router with a standby consumption of 8 W, this is equivalent to about 70 kWh per year, or an annual cost of about €12 (Source: OCU, Consumer and User Organisation). Therefore, the effect of standby USB chargers on annual spending is negligible.

SmartCharge or rapid charge appears on most Simon USB chargers. What does that mean?

SmartCharge USB chargers feature a smart chip that maximizes compatibility with Android, Apple and other devices. That way, devices are charged at required current and the charging process is safer, faster and more efficient.

If I use non-original manufacturer's cables, will it affect the performance of the USB charger in the long term?

Yes. The quality of the cable influences the charging time. It is always recommended to use original or certified cables to ensure the optimal charging and operation of the USB charger.

General questions Simon 100 iO

Do I need to install more than one Simon iO HUB socket in the home?

An iO Simon installation requires only one iO Hub Socket. This device is responsible for creating and managing the Z-wave wireless network which the iO Simon devices communicate with each other. It is also responsible for registering all devices on the network and also allows communication with the Router and the App. When registering the iO Simon installation, the iO Hub socket is linked to the App and therefore does not need to install any another iO Hub in your home.

Questions about iO Simon dimmer

Can I use different types of light bulbs/luminaires with the same dimmer?

Simon does not recommend the use of different types of light bulbs/luminaires on the same dimmable lighting circuit. Each light bulb/luminaire can have different brightness levels as well as different dimming ramps. This can cause all lights to not have the same level of brightness when dimming the lights, and therefore the feedback on the dimmer rocker will be incorrect.

I have changed the bulb connected to a 2-wire phase cut dimmer and it flashes when I press the rocker to turn on the light or when I try to dim.

If the light connected to your dimmer flashes, it could be due to 2 causes:

- Each dimmable bulb, depending on the manufacturer, may have slightly different dimming ranges, so flickering can sometimes occur, or the maximum and minimum dimming levels can be affected. Each time you replace one or more light bulbs of in a lighting point, calibrate the dimmer again to ensure proper operation. During the calibration process, the dimmer verifies the user’s permitted maximum and minimum dimming levels, avoiding levels that can generate problems.

• Check that the new light bulb is a dimmable and compatible bulb. If not, replace it with a light bulb that is. Since the dimmer works with 2 wires and part of its power supply is received from the light bulb itself, these flickers can occur if the light bulb is not ready to be dimmed.


An LED light bulb remains slightly lit and/or flashes when I try to turn off the light from an 2-wire phase cut dimmer (or a 3-wire dimmer connected without neutral)

Make sure that the light bulb or set of light bulbs connected to the dimmer have a consumption equal to or greater than 9 W (or 6 W if you’re using a non-iO rocker). When operating on 2 wires, part of the energy needed for the device to operate is acquired from the connected load. This consumption required by the dimmer can keep some types of bulbs on. However, to ensure proper operation, we always recommended using bulbs "approved" by Simon. Contact our technical service for more information. If you have a 3-wire phase cut dimmer, a neutral connection is recommended, which means that the device does not have to take part of the energy from the load and does not require a minimum consumption.

I want to know which dimming level a light bulb/luminaire is on when it’s connected to a dimmer

If you want to know the dimming level a light bulb/luminaire is on, simply position your finger on the touch zone of the dimmer rocker and it will show you the current dimming level, using the 7 LEDs in the lower part of the key. One advantage that makes this device stand out is that you can even check and change the dimming level when the light is turned off!

Can I calibrate a light bulb if I don't have a dimmer rocker?

The dimmer mechanism allows the calibration of the connected bulb even without the mounted rocker. The disadvantage is that there is no visual confirmation (the LEDs on the rocker flash during the calibration process). Be sure to press and hold the push-button switch between 10 and 15 seconds. At that time, the mechanism will begin the automatic calibration process, which can be confirmed by the bulb rising intensity and turning on/off several times to calibrate itself.

Is the dimmer compatible with any light source?

The dimmer allows the dimming of dimmable LED light bulbs or luminaires using a 2-wire (without neutral) or 3-wire (with neutral) increasing or decreasing phase cut, as well as light bulbs or luminaires that work with other systems or technologies like 1-10 V, DALI or PWM (LED strips). Check the website for more information on the different dimmer models.

Can any LED bulb be dimmed?

No. Dimmable and non-dimmable LED bulbs behave completely differently. Putting a non-dimmable bulb in a dimmable circuit can affect the dimmer or the LED lamps themselves. Simon wants to make it easy to find compatible light bulbs. We’ve prepared a list of tested light bulbs that work properly for dimmable light bulbs for 2-wire phase cut. Contact our technical service for more information.

Can any LED strip be dimmed?

With the adjustable LED strip (PWM) dimmer, we can regulate any 12/24 Vdc LED strip with a maximum output consumption of 10 A. No additional device is needed apart from the 12/24 Vdc power supply. Contact our technical service for more information.

How many luminaires with 1-10 V dimmer driver can I control with the 1-10 V dimmer?

With the 1-10 V dimmer, we can regulate up to 20 luminaires with 1-10 V dimmer drivers. It is also important to consider the maximum switching output current (5 A). If the 1-10 V luminaires that we want to control exceed this value, it will be necessary to place a contactor at the output of the dimmer.

How many luminaires with DALI dimmer driver can I control with the DALI dimmer?

We can dim up to 20 luminaires with the DALI dimmer using a DALI dimmer driver.

Does the DALI dimmer allow individual addressing of devices?

No. The communication between the dimmer and the luminaires with DALI dimmer driver is unidirectional and via Broadcast (a single group), ensuring the same configuration in all luminaires.

Can I add on/off points to control the light dimmed using a dimmer?

Yes. All dimmers (except the 1-10 V dimmer) have an auxiliary input to switch the light on/off from several points using push-buttons. These push-buttons can be either mechanical or electronic, and a maximum of 5 is recommended. Dimming will only be possible from the dimmer.

Is it possible to regulate a light bulb/luminaire from several points?

Yes. We can add more dimming points by adding iO Simon Master dimmers and connecting them to the iO dimmer. The usability of these iO Master dimmers will be the same as the iO dimmer and we will be able to turn on, turn off and dim the light to increase personal comfort.

A dimmer does not detect the finger correctly when sliding over the touch zone

The working touch area of the dimmer is located just above the horizontal marking on both the rocker of the dimmer and the rocker of the iO dimmer. When sliding your finger, be sure to do so in the upper area and not on the same line as the markings on the rocker. Remember also not to wear gloves and not to try to dim with wet hands, as the touch sensor will not be able to detect your finger in these cases.

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