FAQS - Frequent asked questions

If you have placed an order with Simon, contact the Sales Department to find out its status by calling 902 444 469

If you want to know when you will receive your order, one of our assistants can help you. Contact the Sales Department on 902 444 469

If you’re a professional (distributor, installer, engineer, architect) or a Simon client and you want to know whether a product is available, contact the Sales Department on 902 444 469

Simon products are sold through professional outlets, such as specialised electrical product distribution warehouses, for example.

We don’t have an online store. Simon products are sold through electrical product distributors. In all probability there will be a distributor near you.

1 - If you’re a Simon client, please contact the Sales Department on 902 444 469. <br/> 2- If you’re a professional (distributor, installer, engineer, architect) and you want to buy or market Simon products, we have an extensive sales network. Please contact the sales representative for your area. For more information call 902 444 469 <br/> 3- If you’re a private customer planning to remodel your home, we can help you to create smarter, more comfortable spaces that adapt to your needs. Contact our Projects Department on 902 109 700, or send an e-mail to proyectos@simonelectric.com <br/> 4- If you’re outside Spain or Portugal, please call our Customer Service Department on (+34) 93 547 81 81 or send an e-mail to customerservice@simonelectric.com

If you have a project and you'd like a Simon professional to help you carry it out, please contact our Lighting Department.

Visit the Simon Group’s corporate website:

We have two showrooms where Simon products are displayed. The showroom at our headquarters (calle Diputació 390-392, tel. 902 109 100) and EspacioI100, where we’re presenting the new Simon 100 series (calle Sancho de Ávila 62, tel. 93 361 86 25).

At Simon we’re committed to the future, and how better than by supporting young people who are just starting out. Email us at info@simonelectric.com and tell us what you need.

If you’re a company and you think your product or service might interest us, please send an email to info@simonelectric.com

All of our catalogues and prices are available electronically in the Downloads section

If you need a quality certificate for a Simon product, go to the product section on our website. If you can’t find what you’re looking for, please send an email to sat@simonelectric.com

If you’re an installer and you'd like some samples of a Simon series, please call us on 902 109 700 or write to us at sat@simonelectric.com

You can find data sheets for our products in the products section of our website. If you can’t find what you’re looking for, please send an email to sat@simonelectric.com

Contact our Digital Marketing Department. They’ll be happy to help.

The Simon 27 mechanisms fit the 27 Play, 27 Neos, 27 Clasic and 27 Centralización frames. Therefore, they are compatible with each other. <br/>The Simon 75/77 mechanisms fit the Simon 82 Detail, 82, 88, 75 and 31 frames. So they are all compatible with each other.

There are three types of TV connections: single, intermediate and final. To learn more about how to install them:

For the user's purposes, the difference is that with a push-button for blinds, to raise or lower them, you have to keep pressing the button down until the blinds are in the position you want. If you stop pressing, the blinds stop. <br/>With a switch for blinds, however, when you flip it, it stays in that position and the blinds go up or down to the end (or you can stop them at a point in between, if you move the switch to the intermediate position). <br/>Switches for blinds may or may not be fitted with a latching device. <br/>The latching device is a mechanical system that stops the raise or lower rocker from being pressed, which could burn out the motor. <br/>A switch without a latching device is normally used when the blinds have a slats feature that is turned on when the two buttons are pressed at once (installed systems).

There are three types of claws in our catalogue. We recommend looking in the e-catalogue to find the claw that best suits each mechanism.

The 27 Play offers the advantage of not having to change the entire frame when you want to give your home a different look. Thanks to the replaceable coloured cases, you can just clip them over the frame. There is no need to take anything apart. It’s like putting a dress on the frame. Why not take a look at the options available and try something new? You’ll be surprised.

Devices with an indicator light are easy to find in the dark, such as the stair push-button switch. In other words, the viewer lights up when the switch is off. Devices with a pilot light indicate the charge status, such as the push-button for the boiler. In other words, the viewer only lights up when the switch is on.

A USB charger lets you charge devices (mobile phones, smartphones, tablets, etc.), whereas a USB connector is plugged in to share information stored on different devices (cameras, pen drives, etc.). On our products, we differentiate them with a symbol to show which is the USB charger (USB icon with a lightning bolt inside).

There is no default configuration. If you like, tell us your work station needs and we’ll help you with it. Send an email to sat@simonelectric.com

There are kits with default configurations based on the most common set-ups depending on the location of the box (floor, wall, etc.). We also have empty enclosures that you can customise to suit your needs.

The hole diameter is 114 mm. You can check the table of dimensions for the K45 modules at the following link:

No, these series are not compatible with one another since their dimensions are different.

You can find the e-catalogue here and download the user manual for your product. Or if you prefer, write to us at sat@simonelectric.com

To centralise the control of your blinds, i.e. to be able to raise or lower all the blinds in your home at the same time, you need to consider several important aspects: <br/> - Whether the installation is in a new or a remodelled home <br/> - The number of blinds you want to control <br/> - Whether you want just one or several devices to raise and lower the blinds <br/> - The series you have in your home (27 Play, 82 Detail) <br/> Please direct any queries to our Technical Support Department by writing to sat@simonelectric.com

We have a wide range of regulators in all our series for all types of bulbs. We recommend checking the compatibility table included in our catalogue to find the most suitable regulator.

You can consult the general catalogue or download it by clicking on the button

To consult our prices or download the price list, click on the button.

To see the Presto catalogue, please click on the button

To consult or download the Indoor Lighting catalogue, please click on the button